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Email us at support@insoles.com with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We currently ship to the United States, including Alaska, Hawaii and APO addresses.

Free standard shipping normally takes 3-5 days. Expedited shipping is available for an additional charge.

Sorry it didn't work out! Please return items within 60 days after receiving your order. You can click here to begin your return or exchange. For more detailed information regarding returns, visit our returns and refunds page.

Refunds are processed within 7 days from when we receive the item(s). Your refund should show up in your accunt within 3-5 business days after your return is processed.

Way back before there was asphalt and concrete and basketball courts, humans walked on the earth – on dirt and sand and other forgiving foundations. Often these natural foundations were trod without shoes, which provided an ever-changing support for the foot. The ground beneath each step was a little bit different and the foot was able to adapt.

Now so much of our lives are spent on hard surfaces – cement and wood floors and sports arenas. As we walk the motion is repetitive and the force of impact is greater from the hard surface than it is from the ground. This repetitive impact is wearing on our feet, knees, hips, and back. Our feet still need to adapt to the structure beneath them, but this adaption has become the same and repetitive with every single step. Insoles are a way of helping our feet adapt to these surfaces while providing support, shock absorption, integrity for the foot structure, and oftentimes pain relief.

The insole you need depends on your arch type, shoe type, and any current pain that you are experiencing. For a personalized recommendation, try our Insole Advisor. You can also find more information about what to look for in an insole in our guide, How To Choose the Right Insoles.

Trimming your insoles is simple and can be done in four simple steps! Click here for a step-by-step guide.

Diabetics usually benefit from an insole with a Plastazote top cover. Insoles termed as “pressure relief” are usually ideal for diabetics. We carry a few different types of these insoles: 10 Seconds Pressure Relief, 10 Seconds Pressure Relief with Met Pad, and Prothotic Pressure Relief.

There are two possible answers to this question. The curve on the medial side of the insole, directly beneath the arch, is the arch support. In addition to this, some insoles have a raised bump in the middle of the insole called a metatarsal pad.

It sure does! The insoles are only as good as the shoes you are wearing them in. Supportive shoes provide extreme benefits as the foundation of the alignment of the entire body. When you add arch supports to old shoes, soft, flimsy, or poorly made shoes the insoles do not have the foundation beneath them to provide you with optimal support. But when you upgrade good quality, supportive shoes by adding insoles you get all the benefits and support that the orthotics have to offer.

Biomechanically these two terms are the opposite of each other. As we walk we all pronate and supinate, these are normal motions in the progression of gait. Where people generally have foot problems is when they OVER-pronate or OVER-supinate (also referred to as underpronation.) Normally, those with flat feet tend to fall into the category of over-pronation and those with high arches will over-supinate when they walk.